922bet Privacy Policy

1 Introduction and Scope

By using the 922bet website, you are considered to have agreed to the terms described in this privacy policy. This document explains how 922bet handles the personal information of users who use its services. This policy applies to the website, mobile app, and all our digital channels.

This privacy policy is an integral part of our Terms and Conditions. Please read both documents carefully, as each complements the other. Any changes to this policy will be published on the website, and your continued use of the site after a change is made will be taken as acceptance of the updated terms.

21+ All services on this platform are for persons aged 21 or older only. We actively avoid collecting information from or providing services to minors.

2 Types of Information Collected

922bet collects information from users at various stages. This information can be divided into three main categories:

2.1 Information You Provide Directly

Information you provide directly during account registration or while using our services includes:

• Full name and date of birth
• Mobile number and email address
• Home address and postal code
• National ID number or passport details (for identity verification)
• Payment information — bKash, Nagad, or Rocket account numbers
• Any information shared via support chat or other contact

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically, such as:

• IP address and device identification details
• Browser type and operating system
• Login time, session duration, and pages visited
• Betting history and transaction records
• Cookie and local storage data

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may sometimes verify information through trusted third-party services. This process is carried out for security purposes only.

3 Purposes for Using Information

922bet uses collected information for the following legitimate purposes:

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals securely
• Detecting and preventing fraudulent activity
• Providing customer support and resolving complaints
• Processing bonuses, promotional offers, and VIP rewards
• Analysis to improve the platform
• Meeting legal obligations
• Implementing responsible gaming policies

We never sell your information to advertisers or unrelated third parties.

4 Data Storage and Security Measures

922bet takes industry-standard technical measures to keep your information secure. SSL encryption is used on our servers and databases, so your data cannot be read by third parties during transmission.

4.1 Data Retention Period

Data for active accounts is retained until the account is closed. Even after an account is closed, some data may be kept for the applicable period required for legal and audit purposes. Once that period has passed, the data is securely deleted or anonymised.

4.2 Access Controls

Among 922bet's internal staff, only those who need access for their professional responsibilities are granted access to user data. All staff are bound by a confidentiality agreement.

5 Sharing Information with Third Parties

In certain circumstances, your information may be shared with the third parties listed below:

• Payment processors: bKash, Nagad, Rocket — only the information necessary to complete a transaction
• Game software providers: Studios such as Evolution, Pragmatic Play, and PG Soft receive limited session data for technical service purposes
• Law enforcement agencies: In response to a valid court order or to meet a legal obligation
• Fraud prevention services: To investigate suspicious activity

Outside the cases above, your information is not shared with any third party for commercial purposes without your consent.

6 Cookies and Tracking Technologies

The 922bet platform uses cookies and similar technologies to improve the site experience. Cookies are used for the following purposes:

6.1 Essential Cookies

The site cannot function properly without these cookies. They are used to maintain login sessions, carry out security checks, and save bet slips. These cookies cannot be disabled.

6.2 Analytical Cookies

We use data such as how long a page is viewed and which features are used most to improve the platform. These cookies can be disabled; however, doing so may affect some personalised features on the site.

6.3 Cookie Controls

You can delete cookies or block new ones from your browser settings. Please note that disabling essential cookies may affect login and payment-related functions.

7 User Rights

Every registered user of 922bet holds the following rights regarding their personal information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request that incorrect or outdated information be corrected.
• Right to deletion: Subject to certain conditions, you can request that your information be deleted; however, if legal obligations apply, not all information may be deleted immediately.
• Right to restrict processing: In specific cases, you can request that processing of your information be suspended.
• Right to data portability: You can request your own information in a structured, readable format.
• Right to object: You can object to marketing communications or profiling.

To exercise these rights, contact our support team. We generally process requests within a reasonable time after verifying your identity.

8 Responsible Gaming and Data Use

922bet is committed to ensuring responsible gaming for its users. To this end, we may analyse collected behavioural data to identify harmful patterns in a user's activity. If signs of excessive betting or problematic behaviour are detected on an account, we may reach out directly with support or impose temporary limits.

Using data for this purpose is for your protection and is never used against you. To learn more, see our responsible gaming policy.

9 Protection of Minors

922bet strictly does not collect information from or provide services to anyone under the age of 21. Age is verified at the time of registration. If we become aware that a minor's information has been collected by mistake, it is deleted immediately and the relevant account is closed.

If a parent or legal guardian believes their child has registered on our platform, please notify our support team immediately.

10 International Data Transfers

922bet's game software partners operate in various parts of the world. For technical reasons, some data may be transferred internationally. However, any such transfer ensures protection equivalent to this privacy policy, and the receiving party is contractually bound to uphold that protection.

11 Policy Changes and Updates

This privacy policy may be revised due to business changes, new technology, or legal requirements. If any significant change is made, you will be notified via your registered email or a notice on the site. Continued use of the site after a change is published will be taken as acceptance of the updated policy.

For answers to any questions about this policy and other terms of our service, see our Frequently Asked Questions or contact support directly.

12 Contact and Complaints

If you have any questions or concerns about this privacy policy, please get in touch with us. Our data protection team considers all requests seriously.